Privacy Policy

At Wye-Creative Craft Studio, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, including through our website, booking systems, and workshops.

1. Information We Collect

We collect personal information to provide you with the best possible experience when using our services. The types of information we collect may include:

1.1 Personal Identification Information: This includes your name, email address, phone number, and postal address when you register for a workshop, subscribe to our newsletter, or contact us directly.

1.2 Payment Information: For booking workshops, we may collect payment details, such as credit card information or bank account details, which are processed securely via trusted third-party payment providers.

1.3 Usage Data: We may collect information about your interactions with our website, such as your IP address, browser type, and the pages you visit, to improve the website's functionality and user experience.

2. How We Use Your Information

We use your personal information in the following ways:

2.1 To Process Bookings: We use your contact and payment information to confirm and manage your bookings for workshops and events.

2.2 To Improve Our Services: Usage data helps us enhance our website, tailor our workshops, and provide better customer service.

2.3 To Communicate with You: We may use your contact details to send you updates about your booking, workshop reminders, or any changes to your class. If you’ve subscribed to our newsletter, we’ll send you promotional emails about upcoming events and special offers.

2.4 Marketing and Promotions: With your consent, we may send you information about new workshops, promotions, or services we think may interest you. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails.

3. Sharing Your Information

We respect your privacy and will never sell or trade your personal information.

4. Data Security

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse. This includes secure servers, encryption of payment data, and access controls for sensitive information.

5. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations and resolving any disputes. If you request to have your data deleted, we will take reasonable steps to erase it unless it is required to be retained by law.

6. Your Rights

You have the following rights concerning your personal information:

6.1 Right to Access: You have the right to request a copy of the personal information we hold about you.

6.2 Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.

6.3 Right to Erasure: You may request the deletion of your personal information where there is no legal reason for us to retain it.

6.4 Right to Object: You have the right to object to the processing of your data for direct marketing purposes or where our use of your data is based on legitimate interests.

6.5 Right to Withdraw Consent: If you have given consent to receive marketing communications, you can withdraw your consent at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

8. Cookies

Our website may use cookies to enhance your browsing experience and provide personalized content. Cookies are small data files stored on your device that allow us to remember your preferences and improve the website's functionality. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect your experience on our site.

9. Changes to This Privacy Policy

Wye-Creative reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page and, where appropriate, notify you by email. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights concerning your personal data, please contact us at:

**Wye-Creative Craft Studio**

Email: Sarah.wyecreative@gmail.com